Store Policy

Customer Care

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At Occeanne, we’re committed to delivering outstanding customer service and making sure you're fully satisfied with your shopping experience. Whether you have a question about a product, need help with an order, or just want to share your thoughts, please don't hesitate to contact our customer care team.

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Feedback

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Your feedback is important to us. If you have any comments, suggestions, or ideas on how we can improve our products or services, please let us know. We are always looking for ways to better serve our customers.

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Wholesale Inquiries

 

Interested in carrying our products in your store or distribution network? We offer competitive wholesale pricing for retailers, distributors, and other businesses. Partner with us to bring the luxury of Occeanne to your customers. To inquire about wholesale pricing and terms, please contact our customer care team.

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Payment Methods

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Credit / Debit Cards  - PayPal - Google Pay - Apple Pay​​​

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Terms and Conditions

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Orders and Pre-Orders

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We’re a small business offering limited, carefully made batches. When you place a pre-order, you’re reserving your product in advance. Payment is taken at the time of ordering. Pre-order shipping timelines are estimates and may vary slightly — but we’ll always keep you informed.

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Pricing and Discount Codes

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​All prices are in USD. Promo codes must be entered at checkout and can’t be applied to previous purchases. Only one code may be used per order unless otherwise stated.

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Shipping, Returns, and Exhanges

Please see our Shipping and Returns page for more infomation.​

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Product Use and Safety
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Our products are thoughtfully formulated using clean, cruelty-free ingredients. However, all skin is unique and we recommend patch testing before first use, especially if you have sensitive skin or known allergies.

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For external use only. Avoid contact with eyes. If irritation occurs, discontinue use and consult a physician.

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If you’re pregnant, nursing, or using the product on children, please consult your physician first.

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Intellectual Property

All content on this site, including product names, photography, and copy, is the property of Occeanne and may not be reproduced without permission.