FAQ

Yes. Commitment to ethical and sustainable practices is at the heart of everything we do and all of our products are cruelty-free and vegan friendly. We are proudly Leaping Bunny certified.

We are proud to be free from parabens, sulfates, BPA, PFAs, phthalates, PEGs, triclosan, cocamidopropyl betaine, harsh preservatives, and undisclosed fragrances, among other potential irritants. We carefully choose each ingredient for a specific purpose. To provide full transparency, our 'good stuff' list list on our website explains our ingredients and their role.

Our products are scented with natural essential oils. We believe in using only the finest natural ingredients to create our fragrances, ensuring a luxurious and aromatic experience that is both clean and beneficial for your skin.

For best results, wet your hands, apply a small amount of soap, lather thoroughly, and rinse well. Our hand soap is gentle enough for frequent use, keeping your hands clean and refreshed throughout the day.

Natural hand soap is gentle on the skin, reducing the risk of irritation or allergic reactions, and suitable for most sensitive skin types. It is free from harsh chemicals, such as parabens and sulfates, which can strip the skin of its natural oils and cause dryness. Our hand soap is eco-friendly, made from sustainable, plant-based ingredients that are biodegradable.

Our products are formulated to be gentle and suitable for a variety of skin types, including dry, oily, sensitive, and normal skin. They are designed to cleanse and nourish without causing irritation. However, individual reactions can vary, so we recommend performing a patch test before using any new product, particularly if you have specific skin concerns or sensitivities.

Our bottles are made from 100% recycled Ocean Bound Plastic, sourced from areas at high risk of ocean plastic pollution. By repurposing this plastic, we help prevent waste from entering our oceans, contributing to the protection of marine life and ecosystems. Using Ocean Bound Plastic reflects our commitment to reducing plastic pollution and promoting sustainability. For more details, visit our Ocean Bound Plastic page and explore www.preventedoceanplastic.com for further information.

The definition of Ocean Bound Plastic (OBP) is inspired by academic research and refers to abandoned plastic waste (microplastics, mesoplastics, and macroplastics), where: ​ It is found within 30miles (50km) distance of an ocean coastline or major waterway that feeds into the ocean. The country or region lacks proper waste management infrastructure and collection incentives. The infrastructure is being overwhelmed by population growth or tourism. There is a significant risk to wildlife and biodiversity if plastic contaminates their ecosystem. This plastic is at high risk of ending up in the ocean if not intercepted. Our sustainable solution is to recycle this waste and transform it into 100% Ocean Bound Plastic bottles. While recycling OBP isn't a complete solution to plastic pollution, it plays an important role. By reducing the amount of plastic entering our waters and cutting down on the creation of new virgin plastic, we're taking a step toward a more sustainable future. For more details, visit our Ocean Bound Plastic page and explore www.preventedoceanplastic.com for further information.

Ocean Bound Plastic (OBP) is not plastic collected from the ocean, which is often degraded by sun and salt exposure, rendering it unsuitable for recycling. Instead, OBP is recycled plastic collected from at-risk coastal areas, preventing it from becoming ocean plastic pollution. For more details, visit our Ocean Bound Plastic page and explore www.preventedoceanplastic.com for further information.

Yes, the Prevented Ocean Plastic (POP) program adheres to good manufacturing practices supported by industry expert Bantam Materials. They provide all necessary regulatory documentation and comply with industry standards to ensure the quality and integrity of the materials used. For more details, visit www.preventedoceanplastic.com.

The Prevented Ocean Plastic (POP) program is dedicated to protecting workers' rights. Bantam Materials, the producers of POP, are the first recycled plastic supplier to join the Ethical Trading Initiative (ETI), a leading alliance of companies, trade unions, and non-profits that promotes respect for workers' rights globally. Through this commitment, the POP program ensures that its suppliers adhere to a comprehensive code of labor practices, which includes fair wages, reasonable work hours, health and safety standards, and the right for workers to join free trade unions. For more details, visit www.preventedoceanplastic.com.

Yes, our bottles are recyclable. They are made from polyethylene (PE), a commonly recycled plastic material, allowing them to be processed again after use. By recycling our bottles, you help reduce waste and support a circular economy, where materials are reused and repurposed to minimize environmental impact. Please check your local recycling guidelines to ensure proper disposal, as recycling capabilities can vary by region.

Yes, our packaging is 100% recyclable! While many plastic pumps are often considered non-recyclable due to components like metal springs and glass balls, our pumps are made entirely from plastic, including the spring and ball. This design allows our pumps to be easily processed through mainstream recycling systems. For more information, visit our recyclable pumps page. Please check your local recycling guidelines to ensure proper disposal, as recycling capabilities can vary by region.

Both our bottle and pump are fully recyclable! To dispose of them properly, please empty, separate, and place both the bottle and pump in your recycling bin to give them a chance at another life. We encourage you to check your local recycling guidelines to ensure proper disposal, as recycling capabilities can vary by region.

We prioritize fast shipping and delivery! Enjoy free shipping on all orders, with processing typically completed within 1-2 business days. Once shipped, your package should arrive within 3-5 business days. For additional information, please visit our shipping and returns page.

Yes! We ship to Hawaii, Alaska, and US Armed Forces destinations. However, there is an additional fee associated with delivery outside of the continental United States.

Unfortunately, we do not currently offer international shipping. Our products are available for delivery within the United States only. However, we are always exploring opportunities to expand our reach, and this may change in the future.

We want you to be completely satisfied with your purchase! If you are not satisfied for any reason, we offer a hassle-free return and exchange policy. Simply reach out to our customer service team within 30 days of receiving your order, and we will handle the rest. Please note that all returned items must be in their original packaging and unused. For additional information, please check our shipping and returns page.

Yes, our products are proudly made in the USA using thoughtfully sourced global components, including Ocean Bound Plastic (OBP) collected from communities at risk of ocean plastic pollution.

We are dedicated to providing exceptional customer service and ensuring that your shopping experience is as smooth and satisfying as possible. Whether you have a question about a product, need help with an order, or want to share feedback, our customer care team is ready to assist. Simply reach out to us through one of the methods listed on our contact page, or use the chat function on the bottom right of our website. We will respond as promptly as we can.

Yes, we occasionally offer discounts and promotions on our products. To stay updated on our latest offers, promotions, and exclusive deals, we encourage you to sign up for our newsletter and follow us on social media. You can also check our website regularly for any ongoing promotions or special discounts. Please note that all promotions are subject to terms and conditions, which will be outlined at the time of the offer.