Privacy and Safety

Occeanne ("we") are committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Safety Policy explains how we collect, use, disclose, and safeguard your information when you use our website or our services.

This policy applies to all users worldwide, with specific provisions for California residents under the California Consumer Privacy Act (CCPA) and for users in the European Economic Area (EEA) under the General Data Protection Regulation (GDPR).

By accessing or using our website and services, you agree to this Privacy and Safety Policy. If you do not agree, please do not use our website or services.

Collection and Use of Personal Information

Information we collect

We collect both personal and non-personal information to provide and improve our services. Personal information may include your name, email address, shipping address, billing address, and payment details (which are processed securely by third-party payment processors). We may also collect your phone number if you choose to provide it.

Non-personal information we collect includes your browser type, IP address, device information, operating system, and usage data through cookies and similar technologies.

How we use this information

We use your information to process and fulfill your orders, communicate with you about your purchases and account, provide customer support, and send you promotional materials if you've opted in. Additionally, we use this information to improve our website and services and to comply with our legal obligations.

Data sharing and disclosure

We may share your information with service providers who assist us in operating our website and conducting our business, as well as third-party payment processors for secure payment handling. We may also disclose your information to law enforcement agencies, government bodies, or other parties when required by law or to protect our legal rights.

We want to assure you that we do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide services to you
Whether there is a legal obligation to which we are subject
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.

Third-Party Banking

To verify payment and prevent fraud, we use third-party banking services. These services may collect and store your payment information according to their own privacy policies and security measures. We do not have access to your payment information. All direct payment gateways used by our company adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Data Collection

We take the security of your personal information seriously. Our website is hosted on the Wix.com platform, which provides secure data storage and uses a firewall to protect your information. All data processed via our store adheres to PCI-DSS standards, ensuring the secure handling of credit card information.

Access to your personal data is restricted to authorized personnel only. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

Children's Policy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Protection

We take the security of your personal information seriously. Our website is hosted on the Wix.com platform, which provides robust security measures to protect your data, including:

Secure Data Storage: Wix uses secure servers with encryption to protect your personal information.
Firewall Protection: Wix employs firewalls to safeguard against unauthorized access and attacks.

While Wix implements these security measures, we also take steps to protect your data as a business, including:

Access Control: We limit access to personal information to authorized personnel only who require it for processing orders or customer inquiries.
Data Minimization: We collect only the personal information necessary to fulfill your order and improve our services.
Regular Review of Policies: We continuously review and update our data protection policies and practices to ensure we comply with relevant regulations and industry standards.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your own country.
Whenever we transfer your personal information across borders, we take legally required steps to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated in accordance with this Privacy Policy. These safeguards include:

Transferring to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission
Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe (known as Standard Contractual Clauses)
Transferring data to US-based providers who are certified under the EU-US Privacy Shield framework

If you are located in the EEA, you have the right to obtain details about the mechanism under which your personal information is transferred outside of the EEA. For more information, please contact us using the details in the "Contact Us" section.

User Rights under CCPA and GDPR

California Consumer Privacy Act (CCPA)
If you are a California resident, you have the right to:

Access: Request information about the personal information we collect about you and how it is used.
Deletion: Request the deletion of your personal information, subject to certain exceptions.
Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CCPA.

To exercise your rights under the CCPA, please contact us at the email address provided below.

General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have the following rights under the GDPR:

Access: The right to request copies of your personal information.
Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
Erasure: The right to request that we erase your personal information, under certain conditions.
Restriction of Processing: The right to request that we restrict the processing of your personal information, under certain conditions.
Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise your rights under the GDPR, please contact us at the email address provided below.

Contacting Users

After your purchase is completed successfully, we may contact you via email to confirm your order, provide shipping updates, or request feedback on your shopping experience. You may also receive occasional promotional emails from us if you have opted in to receive them. You can opt out of these emails at any time by clicking the unsubscribe link in the email.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, provide functionality, and analyze website traffic. Cookies are small text files placed on your device that help us improve our services and offer a better shopping experience.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website's functionality and cannot be disabled in our systems. They are typically set in response to actions you take, such as setting your privacy preferences or filling out forms. Consent is not required for these cookies.
Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. They enable us to measure and improve performance. You need to provide consent for us to use these cookies.
Functional Cookies: These cookies enable additional functionality and personalization, such as remembering your preferences. You need to provide consent for us to use these cookies.
Marketing Cookies: These cookies are used to track visitors across websites to display ads that are relevant and engaging to the individual user. Consent is required for these cookies.

Cookie Consent Management

When you visit our website for the first time, you will see a cookie banner that informs you about our use of cookies. You will have the option to accept all cookies, reject non-essential cookies, or customize your preferences.

You can manage your cookie preferences through this cookie banner or your browser settings at any time. For more information on how to change your cookie settings, please refer to your browser’s help documentation.

By clicking "Accept All Cookies" or continuing to use our website, you consent to our use of cookies as described in this policy.

Third-Party Links and Services

Our website may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. We encourage you to carefully read the privacy policy of any website you visit or service you use.

Changes to Privacy and Safety Policy

We reserve the right to update or modify this Privacy and Safety Policy at any time. Any changes will be posted on this page, so please check back periodically for updates.

By using our website and providing your personal information, you agree to the terms of this Privacy and Safety Policy.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you and the relevant authorities without undue delay, and no later than within 72 hours of becoming aware of the breach, where feasible. This notification will include:

A description of the nature of the breach

The categories and approximate number of individuals concerned
A description of the likely consequences of the breach
A description of the measures taken or proposed to be taken to address the breach

We will provide this information either through direct communication (such as email) or by posting a notice on our website, depending on what is most appropriate given the circumstances of the breach.

Dispute Resolution

Any disputes arising from or relating to this Privacy and Safety Policy shall be resolved in accordance with the laws of California, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within California.

If you have any questions or concerns about our policy, or wish to exercise your rights under CCPA or GDPR, please contact our customer care team.

We appreciate your trust and are committed to protecting your privacy and security.